Shipping Policy
We aim to process and dispatch orders as quickly as possible.
Once your payment has been successfully verified, orders will generally be processed within 24 hours, excluding weekends and public holidays.
Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.
Estimated delivery timelines will be communicated during checkout or through your order/shipping confirmation wherever applicable.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout.
If Kiwami Watches is running a free-shipping offer, the applicable terms of that offer will apply.
Delivery
Once your order has been handed over to the shipping partner, tracking information may be provided to you.
Delivery delays caused by courier partners or circumstances beyond our reasonable control may occur.
If you experience a significant delivery issue, please contact our customer support team with your order number.
Returns & Replacements
Our products are carefully inspected before dispatch.
Because watches are precision products, we encourage customers to inspect the package and product carefully upon delivery.
Replacement for Manufacturing Defects or Transit Damage
If your watch arrives with:
- Manufacturing defect
- Significant transit damage
- Missing product components
- Incorrect product
please contact us as soon as possible with:
- Order ID
- Photographs
- Video of the issue
- Clear description of the problem
Our team will review the issue and determine whether it qualifies for replacement.
Replacement Conditions
To be eligible for a replacement:
- The product must be unused.
- The product should be in its original condition.
- Original packaging should be retained.
- All accessories and included items should be returned.
- Proof of purchase/order details must be available.
- The issue must be reported within the applicable replacement period.
Non-Returnable Situations
A replacement may not be provided for:
- Normal signs of wear
- Minor variations in colour or finish
- Damage caused by misuse
- Accidental damage
- Scratches caused after delivery
- Improper handling
- Normal wear and tear
- Damage caused by unauthorized repairs or modifications
- Customer preference based solely on look, feel or colour variation
Inspection
Once the product is received, it may be inspected by our team.
If the reported defect is verified, an eligible replacement will be arranged subject to product availability and our applicable policy.
If the product is found to have no manufacturing defect or eligible damage, additional shipping or handling charges may apply where permitted.
Refunds
Our standard policy is focused on replacement of eligible defective or damaged products rather than returns for change of mind.
Any exception to this policy will be subject to the applicable terms displayed at the time of purchase and applicable law.
Contact
For replacement requests:
Email: info@riadya.org
Phone: 9004004450
Please always mention your Order ID when contacting us.